StockX is hiring a
Bilingual Customer Service Specialist

Summary

Join a hyper-growth company as a Bilingual Customer Service Specialist and help empower global customers to connect to culture through their passions.

Requirements

• Experience of customer service/call center experience
• Bilingual in English & Spanish (written and verbal)
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

Responsibilities

• Handling all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up