Bilingual Customer Support Specialist

Summary

Join PartnerHero as an Inbound Call Agent/Customer Support Specialist and provide excellent customer service by answering inbound calls, resolving customer issues, and ensuring a positive customer experience. You will be responsible for navigating customers through account creation, website navigation, and scheduling appointments. This is a full-time, remote position based in the US, starting June 26, 2025. The work schedule is Monday-Friday, 11:00 am - 8:00 pm EST. PartnerHero offers competitive base salary, generous paid vacation, attractive benefits package, competitive retirement benefits (US only), training opportunities, and 1-on-1 coaching.

Requirements

• Embody PartnerHero's core values: Be Humble, Care for Others, Take Ownership, Embrace Growth, and Manifest Trust
• Have a strong desire to help customers and solve problems
• Be reliable and ready to support customers during your scheduled hours
• Be a team player and work well with others
• Be able to learn and adapt to new information and processes quickly
• Have good communication skills, both written and verbal
• Be comfortable using computer systems and software
• Be flexible and willing to help out where needed

Responsibilities

• Answer inbound calls from customers and provide helpful support
• Listen to customers' needs and find solutions to their issues
• Provide accurate information about products or services
• Document customer interactions and issues in our systems
• Follow established processes and guidelines to ensure quality service
• Work as part of a team to achieve customer satisfaction goals
• Participate in training sessions to improve your skills and knowledge
• Stay up-to-date on product and service information
• Escalate complex issues to senior team members when needed
• Help create a positive experience for every customer

Benefits

• Flexible working arrangements (US Only)
• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development