Product Operations & Customer Support Specialist

Summary

Join TaskHuman, a company organizing the world’s human expertise, as a Product Operations & Customer Support Specialist. This versatile role blends behind-the-scenes product and process support with direct customer interaction. You will collaborate with product, marketing, and customer success teams, ensuring efficiency and responsiveness. Responsibilities include supporting client launches, managing cross-functional projects, providing customer support, and contributing to general operational tasks. The ideal candidate possesses strong organizational and communication skills, along with experience in client service or customer support. Bilingualism in English and Arabic is required.

Requirements

• Bilingual English and Arabic
• Bachelors level/advanced degrees desirable
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

Responsibilities

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch
• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides
• Respond to users in a timely, friendly, and clear way — using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements
• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs