Customer Support Specialist

Summary

Join Intrigma's Customer Support team as a remote, part-time Customer Support Specialist providing exceptional service to healthcare professionals. Respond promptly to customer inquiries via email and phone, troubleshoot technical issues, and offer effective resolutions. Maintain a strong understanding of Intrigma's scheduling software and document support interactions accurately. Collaborate with the internal team to share customer feedback and contribute to product improvements. This role requires evening and weekend availability to support clients during off-peak hours. The ideal candidate is tech-savvy, possesses excellent communication skills, and demonstrates patience and resourcefulness when assisting clients.

Requirements

• Tech-savvy and eager to learn new software tools
• Excellent written and verbal communication skills (English - native or bilingual)
• Calm, patient, and resourceful — especially when customers are facing technical challenges
• Able to work independently and manage time efficiently during evening and weekend shifts

Responsibilities

• Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
• Respond promptly to customer inquiries via email (ticket system) and phone
• Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
• Learn and maintain a strong understanding of our product offerings and updates
• Document support issues and resolutions accurately in our CRM/ticketing system
• Collaborate with the internal team to relay customer feedback and identify improvements

Preferred Qualifications

• Prior experience in customer support, helpdesk, or SaaS environments is preferred
• Familiarity with the healthcare industry or hospital operations is a plus

Benefits

• Hourly compensation (competitive rate based on experience)
• Fully remote work environment
• Supportive and mission-driven team culture
• Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company