Bilingual Global Logistics Specialist

Summary

Join iHerb as a Junior Global Logistics Specialist and coordinate with domestic and international logistics companies to ensure timely and economical outbound shipments. You will report discrepancies, maintain vendor information, research lost or damaged shipments, and follow up with freight forwarders. Additional responsibilities include organizing monthly customer survey results, performing audits, obtaining quotes, and translating documents as needed. This role requires bilingualism, excellent communication and organizational skills, and problem-solving abilities. A minimum of two years of related experience and a high school diploma are required.

Requirements

• Must be bilingual
• Interpersonal skills
• Communication skills – must be able to speak, read and write in the native country’s language
• Listening skills
• Problem analysis and problem-solving
• Knowledge of customer service principles and practices
• Adaptability
• Initiative
• Stress tolerance
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc
• Generally requires a minimum of two (2) years of related experience
• High school diploma required

Responsibilities

• Report to the Global Logistics Manager any discrepancies of damaged or lost shipments, customs issues, and work with various freight forwarders and logistics vendors to ensure shipments are properly sent to their correct destination and on time
• Support Global Logistics Specialists and Team Lead’s daily functions
• Maintain TMS vendor rates and routings, lead times, pick up times, logos, VAT, tracking mapping, and shipping content
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Follow-up with freight forwarders and other vendors on a daily basis to ensure timely transit
• Organize and report monthly customer survey results to the management team for improvements
• Perform audits, review logistics processes with the management team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Translate documents if needed
• Attend corporate meetings when translation is necessary
• Support assigned projects when needed

Preferred Qualifications

Bachelor’s Degree preferred, or equivalent experience required

Benefits

• Medical, dental, vision, and basic life insurance programs
• Company’s 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses