Bilingual Patient Enrollment Specialist

Summary

Join PartnerHero as a Patient Enrollment Specialist and help patients enroll in programs via a smartphone app. You will conduct outbound calls to eligible patients, converting calls into enrollments. This role requires fluency in English and Spanish, enabling you to communicate clearly with Spanish-speaking members. You will create exceptional patient experiences, share insights with peers, and gather patient feedback to improve the enrollment process. The position is full-time, remote, and offers competitive compensation, benefits, and professional development opportunities. The work schedule involves training and production shifts with rotating weekends.

Requirements

• Language Requirement: This role requires fluency in both English and Spanish. The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members, both verbally and in writing, to ensure equitable and accessible support throughout the enrollment process
• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks, and want to flex your extroverted personality
• You love providing assistance and showing people the benefits of a product or service
• You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

Responsibilities

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Preferred Qualifications

Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads

Benefits

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development