Bilingual Community Engagement Specialist

Summary

Join Pair Team, a company dedicated to improving the wellbeing of underserved communities, as a full-time Community Engagement Specialist. This role involves directly engaging with and enrolling individuals facing challenges such as serious mental illness, substance use disorder, or homelessness into a virtual care program. The position requires strong communication and outreach skills, utilizing phone, text, email, and in-person interactions. Based on location, the role may involve some in-person field visits. Success in this role hinges on meeting enrollment metrics and fostering trust with community members. Pair Team offers a competitive salary and benefits package, including comprehensive health insurance, a 401k plan, and flexible vacation time.

Requirements

• You are physically located in California
• Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• 1+ year of experience working in a metric or quota-driven environment
• 1+ year of experience cold calling
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid driver’s license and auto liability insurance

Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Preferred Qualifications

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Benefits

• Salary: $22-25/hour depending on experience
• Comprehensive health, vision & dental insurance
• Employer-sponsored 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days
• Opportunity for rapid career progression with plenty of room for personal growth!