Bilingual Scheduling Specialist

Summary

Join Scan.com, a rapidly growing digital health scale-up, as a Scheduling Specialist for our Braincussion TBI assessment service. You will be a key contributor to a small, collaborative team, scheduling patients, troubleshooting issues, and ensuring high-quality service. This role offers opportunities for professional development and growth within a dynamic environment. The position requires strong communication and organizational skills, experience in high-volume scheduling (preferably in healthcare), and fluency in English and Spanish. We offer a competitive salary, comprehensive benefits, flexible work arrangements, and a commitment to diversity and inclusion.

Requirements

Be available from 8 a.m to 5 p.m PT, Monday-Friday

Responsibilities

• Schedule patients for TBI Assessments using scheduling software and tools
• Communicate with patients and troubleshoot scheduling issues
• Collaborate with other departments and maintain a positive demeanor
• Adhere to HIPAA regulations and protect patient privacy
• Participate in professional development and support other areas of the business
• Optimize scheduling operations to support business growth
• Enhance communication skills for patient satisfaction
• Implement new processes for scheduling operations and scalability
• Foster positive stakeholder relationships to support cross-functional collaboration
• Attend professional development opportunities for personal and business growth

Preferred Qualifications

• Fluent in English and Spanish to communicate effectively with patients
• Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare
• Outgoing and empathetic personality to provide a welcoming and supportive experience for patients
• Strong communication and interpersonal skills to collaborate effectively with clinicians and team members
• Attention to detail and excellent problem-solving skills to identify and address scheduling issues
• Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

Benefits

• Salary range of $42,000 - $45,000
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team