Bilingual Outreach and Engagement Specialist

Summary

Join our team at Pomelo Care as an Outreach & Engagement Specialist and make outbound calls to patients to enroll them into Pomelo Care services, educate them on clinical and social resources, and support their needs while working remotely.

Requirements

• Fluent in Spanish
• Earned your Bachelor's degree in social work, healthcare, or a related field
• Excellent customer service and communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Familiar with working with people assigned to Medicaid health plans
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Responsibilities

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)