Billing Assistant

Summary

Join Cerbo, a high-growth healthcare SaaS company, as a Billing Assistant! You will be responsible for monitoring user account edits and updating billing subscriptions, providing customer support, updating client records, and assisting with cancellations. The role requires meticulous attention to detail, comfort with ambiguity, and proven ability to master complex processes. Experience with various software systems is a plus but not required. Cerbo offers competitive compensation, comprehensive benefits, and a 100% remote work environment.

Requirements

• Natural inclination for being meticulous
• Comfortable asking for clarity when needed
• Proven ability to gain proficient with complex processes
• Detail-oriented and adopt a process-oriented mindset
• Work ethic, common sense, and follow-through

Responsibilities

• Monitor edits to user accounts and update billing subscriptions accordingly
• Provide customer support via email or phone when clients make inquiries about their invoices, need their information updated, and/or have questions about navigating changes to their staff
• Update records in our internal client management software, and issue/ track new client sign up paperwork
• Assist with processing client cancellation requests

Preferred Qualifications

• Customer service experience
• Be comfortable with ambiguity; startup/growth environment experience
• Project management skills
• ActiveCampaign
• Adobe Sign
• Chargeover
• Data Entry
• Excel
• FreshDesk
• HTML/CSS
• Quickbooks
• Hubspot

Benefits

• Competitive compensation based on experience
• Comprehensive health, dental and vision benefits
• 401(k) with matching company contribution
• Short-term disability & long-term disability insurance
• Paid Time Off and company holidays
• Full suite of remote working tools and processes
• Location: 100% Remote