Billing Specialist

Summary

Join Bitwarden's Customer Success team as a Billing Specialist and contribute to providing exceptional support to our users. You will manage customer accounts, generate invoices, collect payments, and resolve billing issues. This role requires strong customer service, communication, and organizational skills, along with experience in handling confidential information. The position is based in the EMEA region and offers the opportunity to work remotely with a supportive and motivated team. Bitwarden is committed to providing a secure internet experience and fostering a diverse and inclusive work environment. You will gain expertise in security and open-source software while enjoying professional development opportunities.

Requirements

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

Preferred Qualifications

• Experience with cloud and/or web-based applications
• Experience working with Stripe
• Experience in retail or other fast-paced customer facing environments

Benefits

• Work remotely with motivated and supportive team members across the world
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development