πUnited States
Billing Support Representative

Dialpad
πRemote - Philippines
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Summary
Join Dialpad's Billing Support team as a Billing Support Representative and provide world-class customer support. You will manage inbound and outbound inquiries, resolve time-sensitive requests, and collaborate with internal and external teams. This role requires strong analytical and problem-solving skills, experience in billing, accounting, and customer support, and a detail-oriented approach. The position offers the opportunity to work remotely and reports to the Billing Support Manager. Dialpad is known for its collaborative culture and offers competitive salaries.
Requirements
- Bachelor's degree in Accounting/Finance or equivalent experience
- 5 years of customer support & billing/accounting related experience
- Experience in debits/credits, accounting, and financial processes
- Experience in collection inquiries
- Excellent organizational and detail oriented skills
Responsibilities
- Own customer interactions across all channels (phone, chat, and emails) by providing world class experience
- Make intuitive decisions to de-escalate situations when necessary
- Effectively analyze a request, problem, or issue, asking the right questions to build a solution and/or alternatives
- Navigate and utilize internal and external resources to provide solutions to our users
- Work with the Support Development team to learn our product and internal processes
- Contribute to our Billing Team by participating in meetings, focused training, and improvements of our product
Benefits
- Competitive salaries
- Opportunity to work remotely
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