Remote Healthcare Billing and Customer Service Representative

Summary

Join our team at Revenue Enterprises and play a unique role in changing healthcare for the better. We're looking for caring and talented Remote Healthcare Billing and Customer Service Representatives to work with patients and their families to explain medical bills, answer questions, and resolve account balances.

Requirements

• Must be a Colorado resident
• Network speeds with a minimum of 50 mbps download and 15 upload (you can use www.speedtest.net to test this out)
• Call center experience preferred
• Demonstrated history of retention
• Experience in customer service and/or healthcare preferred
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills a plus!
• Typing 40+ WPM with 90% accuracy preferred

Responsibilities

• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills
• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, and taking payments by phone
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus