Booking Representative

Summary

Join ConnectOS for a 3-month contract (with possible extension) as a Customer Service Representative! Work Monday-Friday (6:00 AM - 3:00 PM PHT) for a Victorian-owned rental property services company. Handle booking inquiries via phone and email, schedule appointments, process bookings, and communicate with tenants and staff. Achieve KPI goals and collaborate with various departments. ConnectOS is a top-rated Philippines employer and a certified Great Place to Work.

Requirements

• At least 2 years experience in customer service
• Exposure in inbound and outbound calling
• Experience working in property market or maintenance services industry
• Excellent communication skills
• Experience with CRM tools

Responsibilities

• Handle booking enquiries via email and phone- Inbound
• Calling and emailing tenants to arrange appointments- Outbound
• Processing bookings using operating systems in accordance with policies and procedures
• Communicating with tenant’s, property managers and field staff
• Achieving KPI goals
• Working and communicating with different departments within the company
• Updating job notes and capturing relevant information pertaining that a job