Business Analyst

Summary

Join APEXA, a dynamic company offering cutting-edge solutions to the life insurance industry, as a Business Analyst (Bilingual)! This fully remote position involves becoming an expert on the APEXA software platform, providing Tier II client support (with a focus on French-speaking clients), and collaborating with various teams to optimize processes. You will analyze client issues, generate performance reports, translate documents, and participate in sprint ceremonies. The role requires strong problem-solving, analytical, and communication skills, along with experience in business analysis, customer support, and using tools like MS Office and JIRA. APEXA offers competitive compensation, a generous benefits package, and an employer-matched RRSP contribution program.

Requirements

• 2+ years of experience as a Business Analyst, including testing, documenting and gathering requirements
• Strong problem-solving and analytical skills with an eye for identifying patterns in data and client feedback
• Ability to adopt complex software solutions and analyze detailed system business rules
• Excellent relationship-building and client communication skills
• Experience providing customer support including staging client issues and managing client interactions
• A track record of delivering on your commitments with an analytical, organized, and detail-oriented mindset
• Comfortable managing multiple tasks and priorities in a dynamic environment
• Fluent verbal and written communication skills in English and French (mandatory)
• Ability to work independently, gather and synthesize information, and propose alternative solutions
• Experience using MS Office Suite, including Visio
• Experience in JIRA with issue tracking, and business process analysis

Responsibilities

• Become an expert on the APEXA software platform
• Serve as the primary resource for Tier II client inquiries with an emphasis on French client support
• Stage and replicate client issues to identify root causes, assess impact, and develop workarounds where necessary
• Collaborate with developers, IT Operations, and business stakeholders to analyze, resolve and optimize processes
• Build strong, trusting relationships through clear communication with clients and internal teams
• Generate detailed performance reports, identifying trends, potential risks, and areas for improvement
• Monitor and evaluate SLA adherence, system performance, and service efficiency
• Translate technical documents, slide decks, release notes, and other materials into French
• Develop clear and concise user stories, wireframes, process documents, system documentation, and training materials as needed
• Participate in sprint ceremonies and planning
• Conduct functional and system testing to validate new features and fixes when required
• Collaborate with external vendors to troubleshoot issues and optimize processes
• Provide on-call support for emergency outages when required
• Successfully manage multiple tasks, projects and priorities in a fast-paced environment

Preferred Qualifications

• Familiarity with APIs and data mapping (an asset)
• Experience in the Life Insurance Industry (an asset)

Benefits

• Competitive compensation
• Full and generous range of benefits
• Employer Top-up RRSP Contribution Program