Business Analyst

Summary

Join Galileo Financial Technologies as a Business Analyst and partner with cross-functional stakeholders to define, develop, and implement new processes and tools. You will evaluate and prioritize business capabilities, document workflows, conduct gap analyses, and design solutions to improve business outcomes. Responsibilities include defining requirements, user stories, and acceptance criteria for new systems; partnering with engineering teams; organizing and conducting testing and demos; and establishing processes, procedures, training, and communications. The ideal candidate possesses a Bachelor's degree in a business or technical field, 3-5 years of experience as a business analyst, and Pega case management experience. Strong communication, problem-solving, and time management skills are essential. The role offers competitive benefits and a base pay range of $76,800-$144,000 USD.

Requirements

• Bachelor's Degree in business or technical field
• 3-5 years of experience as a business analyst
• Strong verbal and written communication skills
• Track record of successfully working with business to understand business needs and define/document solutions
• Pega case management experience
• Exemplary problem solving skills
• Demonstrates a strong bias for action
• Ability to be agile; Comfortable with change and continuous improvements
• Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed and detail oriented
• Ability to work independently as well as collaboratively with a team on multiple tasks and assignments
• Structure ambiguous problems and take action to solve them
• Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods
• Consumer / Client centric focus
• Excellent MS Office / Google Suite skills

Responsibilities

• Partner across internal teams and stakeholders to understand business and operational needs
• Evaluate, prioritize and sequence business capabilities for implementation
• Document current state workflows and develop end to end futures state workflows
• Conduct gap analysis to identify, design, document and implement solutions to improve business outcomes and deliver consumer-centric solutions
• Partner across the team to support the definition of new or improved processes, policies and procedures in tandem with delivery of new Operations systems and tools
• Define requirements, user stories and acceptance criteria for new systems and tools
• Partner with engineering teams to build and deploy new systems/tools while ensuring business needs are met
• Organize, develop and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT)
• Organize, coordinate and conduct user demos
• Collaborate across team to support implementation / go live of new features/capabilities
• Partner to establish: processes, procedures, training and communications
• Solicit user feedback to learn, iterate and innovate
• Define standard metrics to establish baselines and measure outcomes

Preferred Qualifications

• Lean Six Sigma experience
• Agile experience
• Financial, payment experience

Benefits

• Bonus
• Long term incentives
• Competitive benefits