Senior Business Analyst

Summary

Join MedeAnalytics as a Senior Business Analyst and play a key role in implementing cloud-based big data analytics solutions for healthcare clients. You will be responsible for understanding clients' technical and business objectives to ensure seamless deployment of MedeAnalytics' solutions. Collaborate with clients, project managers, analysts, engineers, and support teams to gather and analyze business and technical requirements. Lead client-facing meetings, manage project deadlines, and maintain a thorough understanding of MedeAnalytics products. This role requires strong problem-solving skills, excellent communication, and experience in a client-facing capacity. MedeAnalytics offers a competitive salary and benefits package.

Requirements

• Bachelors degree or equivalent experience required
• Minimum 5 years client-facing consulting, Business Analyst or Client Service experience; SaaS experience strongly preferred
• Proven experience in software implementations and methodologies, preferably within health plans or hospital-based systems, with a demonstrated history of successfully delivering implementation projects
• Experience with JIRA or other ticket-based tracking systems
• Deep understanding of the healthcare industry, including terminology such as ACGs, diagnosis and procedure codes, accounts, transactions, and claims
• Extensive experience working with healthcare datasets and/or provider network systems
• Excellent oral and written skills to effectively communicate with internal and external stakeholders
• Experience working with health care data and/or healthcare software, preferably in a health plan, provider or health plan setting, with a consulting firm, or a software vendor
• Skilled in Microsoft Suite of applications (Excel, Word, powerpoint, Sharepoint, Teams, etc)

Responsibilities

• Provide timely and professional responses to client inquiries, ensuring clear communication and exceptional service
• Lead client-facing meetings to gather and document complex detailed client business requirements for health care provider and health plan business intelligence / analytic applications
• Build collaborative partnerships with internal and external project stakeholders
• Manage work effort deadlines and communicate status to the project manager and project team members accordingly
• Lead implementation planning and setup activities for projects, ensuring all project and implementation-related documentation is accurate, up-to-date, and properly maintained
• Maintain a thorough understanding of the standard client use cases for MedeAnalytics products and apply that knowledge to client-specific requirements, providing consultative support to guide the client through requests and business process needs to achieve their business objectives
• Deliver projects and tickets within the defined scope and timeline according to MedeAnalytic’s governance
• Conduct through investigations of issues. Create high quality tickets with thorough and in-depth acceptance criteria
• Organize and lead requirement review meetings with internal and external stakeholders at various levels. Partner with engineering and testing teams to manage ticket requests, oversee deliverable execution, and ensure alignment with client satisfaction KPIs. Proactively identify and escalate issues as needed
• Document and disseminate both internal documentation as well as client-facing and business-appropriate reference materials that reflect the detailed configuration of client-specific MedeAnalytics solutions

Preferred Qualifications

Health plan and SaaS experience is highly desired

Benefits

• Comprehensive Medical, Dental, and Vision Coverage – Effective the first of the month following your start date
• Company-Paid Life & AD&D Insurance , plus Short-Term and Long-Term Disability (STD/LTD)
• Company-Paid Employee Assistance Program (EAP) premium tier for your wellbeing
• 401(k) Plan with company match
• Paid Holidays and Paid Time Off (PTO) Accruals
• Employee Referral Bonus Program
• Professional Development Opportunities to support your growth