Business Analyst

Summary

Join Granicus as a Business Analyst to implement business system solutions, focusing on the setup, configuration, integration, and data validation of systems. You will work directly with clients to gather requirements, analyze needs, and document specifications. Responsibilities include conducting testing, training end-users, and providing ongoing support. You will collaborate with the development team, ensuring requirements are met and assisting in overcoming development obstacles. This role also involves designing test plans, expanding systems, defining system goals, and serving as a project leader. Participation in the sales cycle and contributing to project documentation are also expected.

Requirements

• Strong understanding of software platforms and service-oriented tools
• Familiar with Puerto Rico government regulations related to Human Resources frameworks
• Solid grasp of HR functions including recruitment, retention, performance management, and employee development
• In-depth knowledge of systems implementation, testing methodologies, best practices, and project lifecycle phases
• Highly adaptable to fast-paced and dynamic work environments
• Flexible and resilient during periods of change and tight deadlines
• Skilled at translating technical findings into actionable business insights
• Excellent verbal and written communication skills in both Spanish and English
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Project, Access, and Outlook
• Advanced Excel skills, including VLOOKUPs, pivot tables, and macros
• Detail-oriented with a strong focus on teamwork and customer service
• Strong organizational, communication, and presentation abilities
• Demonstrates a high level of professionalism and integrity
• Advanced analytical and problem-solving skills; capable of interpreting data and identifying trends
• Effective communicator across business users, technical teams, and executive leadership
• Excellent interpersonal skills and collaborative mindset
• Understanding of Quality Assurance (QA) and software testing principles
• Familiar with Agile, Scrum, and Waterfall project management methodologies
• Willingness and ability to travel across all municipalities in Puerto Rico for on-site client visits
• Comfortable working in a hybrid environment (remote and in-office)
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within information systems
• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary
• Validate, analysed and import initial and final data as approved by the customer
• Work closely with the development team to ensure requirements are fully understood and provide assistance with overcoming obstacles faced during development
• Conduct system testing at the development site and at the client site to validate requirements
• Train end users and provide user support while ensuring the use of up-to-date user manuals during the operation phase or as requested by the supervisor
• Consult with management to ensure agreement on system principles
• Design, develop, and execute comprehensive test plans and test cases for user acceptance and ensure quality standards
• Expand or modify systems to serve new purposes or improve current operations
• Define the goals of the system and devise flow charts and diagrams describing the logical operational steps of programs
• Serve as project leaders for particular systems projects
• Document the experience in current projects to find new metrics, techniques, and strategies to improve targeting, measurements, and projects success in the future
• Document reports design and specifications for custom reports development or modification
• Provide support to the development team during development and testing
• Contribute to project documentation by updating project binders and project sites as stated
• Complete project tasks within establish deadlines and communicate delivery status to project team and management on a timely basis
• Participation in the sales cycle will also be required
• Consultants should be able to function equally as well independently or as part of a larger implementation team
• Work with the product development team to identify potential product enhancements
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends
• Communicate effectively with business representatives at all levels of the organization
• Perform other tasks related to project or customer activities, as assigned by Supervisor

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more