Business Analyst

Summary

Join Masabi, a leading fare payment technology company, as a Business Analyst in their Product team. You will play a key role in shaping the usability and flexibility of their platform, defining clear requirements, and understanding customer needs. Collaborate with Product Managers, Engineers, and Designers throughout the development lifecycle. This remote UK-based role offers the chance to contribute to impactful products improving public transportation for millions. Masabi fosters a collaborative and supportive environment, encouraging professional growth and development. The company is driven by a mission to make transit fair and accessible for all.

Requirements

• Experienced as a Business Analyst or in a similar role within a software or product-led environment
• Able to turn business challenges into well-structured, user-centric requirements
• Comfortable working with SDKs, APIs, and cross-functional engineering teams
• Skilled in gathering insights via conversations, workshops, and journey mapping
• Strong attention to detail and clear documentation skills
• A collaborative mindset, confident communicating across diverse stakeholders
• Familiar with Agile delivery practices

Responsibilities

• Collaborate with customers and internal stakeholders to gather insights on platform usage, identify challenges, and help shape improvements focused on user experience and functional value
• Translate business needs into clear user stories and acceptance criteria, working with Product Managers, UX Designers, and Engineers
• Contribute to feature design discussions, ensuring integration feasibility and alignment with user and business goals
• Support the development process by refining requirements, clarifying goals, and helping teams build with confidence
• Help prioritise enhancements and fixes based on user impact, team feedback, and company objectives
• Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback

Preferred Qualifications

A qualification such as BCS or IIBA is helpful but not required

Benefits

• Remote work, flexible hours
• Professional development opportunities