Business Analyst

Summary

Join Planet as a Business Analyst (BA) and bridge the gap between IT and business leadership. You will be responsible for gathering and analyzing data, developing data-driven solutions, and implementing those solutions using various analytics tools and technologies. This role requires strong communication and collaboration skills, proficiency in Microsoft 365, and experience in supporting IT projects. You will create documentation, conduct interviews, and participate in workshops to support project delivery. A Bachelor's degree with 5 years of experience is required, while a Master's degree is preferred. The position offers the opportunity to contribute to a dynamic team and work remotely.

Requirements

• Bachelor’s Degree with 5 years of experience in supporting Information Technology projects
• Proficiency in Microsoft 365 (O365) to manage projects and communicate with stakeholders
• The ability to analyze data models to deliver logical conclusions; visualizing data is required
• Should have the knowledge to be proficient in inventing processes or systems needed to implement changes and have complex problem-solving skills
• Should be able to produce a RACI matrix – Responsible, Accountable (approving the results), consulted (providing input) or informed of the completed item after it has been completed
• Should have a knowledge of SLM (Service Life-Cycle Management)
• Knowledge of ERP (Enterprise Resources Planning) to CRM (Customer Relationship Management)
• Ability to thoughtfully develop epics, features, and user stories using Azure Boards
• Professional with excellent communication skills, written and verbal
• Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams
• Must be able to support the collection and analysis of data for a business or organization, providing better solutions, technology integration or systems improvements
• Should be familiar with the following BA tools Azure DevOps Jira SQL Queries Visio Microsoft Excel and Word
• Should be able to use these tools for business analytics to take a deeper dive and help to identify weaknesses, alert policy makers to unanticipated events, fixing potential problems, and even forecasting future performances

Responsibilities

• Develop innovative solutions for operational and strategic changes
• Understand the business domain and specific problems that software is targeting and use an adaptive approach (learning, discovery, feedback loop) to decision making
• May participate in presales calls and activities and will be required to use benchmarking to ensure accuracy of input
• May also participate in a SWOT analysis
• Gather and document functional and user experience requirements (stakeholder analysis – Identify and analyze stakeholders who may be impacted by the change and access their impact, participation, and needs throughout the business analysis activities)
• Develop UI wireframes and functional workflows, as needed
• Drive adoption and integration through well-planned on-boarding, integration, and knowledge transfer experience
• Assist in expanding Planet’s portfolio to standardized offerings through the development and documentation of case studies, and playbooks that can be provided to prospects
• Build documentation including business requirement documents, user guides, onboarding instructions and other artifacts related to operating on O365 environment
• Conduct interviews with the customer as well as attending workshops/meetings with Planet SMEs to prepare and update the required documentation for the project

Preferred Qualifications

• A Master’s/MBA degree is preferred for higher level positions, or a combination of education and experience required to meet the minimum requirement
• Experience with wireframe and process flow development
• Experience writing basic SQL queries
• Experience with automated UI testing and browser tools
• Experience leading QA/UAT with large test groups
• Certified Business Analyst Professional (CBAP) Certification
• Microsoft Dynamics 365 Fundamentals and Microsoft Azure Data Fundamentals preferred, or the ability to pass the certification test within the first 6 months of employment
• MS-900, Microsoft 365 Fundamentals and/or MS-102

Benefits

#LI-Remote