Business Analyst

Summary

Join Rackspace as a Business Analyst (BA) and serve as a liaison between clients and the technical delivery team. You will be responsible for eliciting, analyzing, and documenting business requirements related to data ingestion, processing, storage, reporting, and analytics. This role demands a strong understanding of business analysis principles, data concepts, and airline operations. Key responsibilities include requirement elicitation and analysis, data analysis, stakeholder management and communication, and documentation and support. The ideal candidate will possess a Bachelor's degree, 5+ years of experience in a data-centric role, and excellent communication and analytical skills. This is a client-facing role requiring the ability to manage ambiguity and thrive in a fast-paced environment.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field
• 5+ years of experience as a Business Analyst, with a proven track record on data-centric projects (e.g., Data Warehousing, Business Intelligence, Data Analytics, Data Migration, Data Platform implementation)
• Strong analytical and problem-solving skills with the ability to understand complex business processes and data landscapes
• Excellent requirements elicitation techniques (interviews, workshops, surveys, document analysis)
• Proficiency in creating standard BA artifacts (BRDs, User Stories, Use Cases, Process Flows, Data Mapping)
• Exceptional communication (written and verbal), presentation, and interpersonal skills
• Experience working directly with business stakeholders at various levels
• Ability to manage ambiguity and work effectively in a fast-paced, client-facing environment
• Understanding of data modeling principles

Responsibilities

• Collaborate closely with client stakeholders across various departments to understand their business processes, pain points, and data needs
• Conduct workshops, interviews, and document analysis to elicit detailed functional and non-functional requirements for the data platform
• Analyze data originating from diverse source systems
• Translate business needs into clear, concise, and actionable requirements documentation (e.g., user stories, use cases, business process models, data mapping specifications)
• Analyze source system data structures and data relationships relevant to business requirements
• Define business rules for data transformation, data quality, and data validation
• Develop detailed source-to-target data mapping specifications in collaboration with data architects and engineers
• Define requirements for reporting, dashboards, and analytical use cases, identifying key metrics and KPIs
• Contribute to the definition of data governance policies and procedures from a business perspective
• Serve as the primary bridge between the airline client's business users and the Rackspace technical team (Data Engineers, Data Architects)
• Clearly articulate business requirements and context to the technical team and translate technical considerations back to the business stakeholders
• Facilitate effective communication and collaboration sessions
• Create and maintain comprehensive requirements documentation throughout the project
• Develop process flow diagrams (As-Is and To-Be) to visualize data flows
• Assist in the creation of test cases and scenarios
• Support User Acceptance Testing (UAT) by clarifying requirements and validating results against business needs
• Support project management activities, including scope management and change request analysis

Preferred Qualifications

• Experience working within the Airline or Aviation industry (knowledge of passenger operations, cargo operations, MRO, flight scheduling, crew management is a significant plus)
• Specific experience analyzing data from or integrating with systems like AIMS, CargoSpot, TRAX, or similar aviation-specific software
• Proficiency in SQL for data analysis and querying
• Familiarity with Agile/Scrum methodologies
• Experience with BI and data visualization tools (e.g., Tableau, Power BI, Qlik)
• CBAP or similar Business Analysis certification