Business Analyst

Summary

Join Unite Us' Payments Data Integration team as an experienced Business Analyst. You will guide customers through the claims integration process, lead claims file exchange efforts, and provide expertise on social care claims. Responsibilities include defining 837 file layouts, troubleshooting technical issues, and identifying opportunities for process improvement. You will present to customer technical teams and work on solutions to support numerous integrations. The role requires experience in technical integration, strong communication skills, and critical thinking. This remote, U.S.-based position offers a competitive salary and a comprehensive benefits package.

Requirements

• Experience in a technical integration role handling complex technical issues related to data integrations & SAAS platforms
• Comfort with presenting in front of customers specifically related to product testing & go-live activities
• Experience in analyzing, defining and documenting business processes and rules
• Strong written and verbal communication skills; you are an expert at breaking down complicated topics and explaining and documenting them in simple terms people, including internal stakeholders, customers and vendors, can understand
• Critical thinker with strong organizational and time management skills; you quickly get to the root of problems and can effortlessly multi-task

Responsibilities

• Guide payments customers through the claims integration process, including scoping and defining 837 file layouts
• Lead claims file exchange efforts to ensure seamless integration and data transfer
• Provide expertise to support customers in adjusting claims adjudication processes, with a focus on social care claims
• Assist customers in aligning claims processes with Medicaid 1115 waiver requirements
• Identify opportunities for scaling and efficiencies within the claims testing & integration processes
• Become an expert on the payments product, especially when it comes to data integration with payments customers
• Bring forth ideas that embrace emerging technology and innovations
• Manage technical support or implementation projects that can be ambiguous in nature with guidance from management

Preferred Qualifications

• Previous experience implementing and supporting data and software products
• Experience with AWS tools
• Experience with sFTP applications
• Experience with X12 EDI Transaction files such as 837, 835, 277, 270, 271

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included
• Employee Resource Groups
• Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education
• Spending Accounts
• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match
• Enjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance
• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies