Business Development Manager

Summary

Join our team as a Supplier Business Development Manager and play a crucial role in expanding and managing our B2B diamond marketplace's supplier network. Reporting to the Supplier Category Manager, you will focus on building strong supplier relationships, optimizing their performance, and aligning their products with market demands. This role requires a strategic and driven professional skilled in supplier relationship management and revenue generation. You will act as a revenue co-pilot for suppliers, guiding them from onboarding to sustained success. Your efforts will ensure our platform provides top-quality products and value for buyers, fostering a profitable environment for both suppliers and our business. This remote position in South Africa offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience
• 4+ years of experience in account management, sales, business development, or a related role, ideally within B2B marketplaces or e-commerce
• Exceptional relationship-building and communication abilities, with a consultative approach to supplier management
• Proficiency in using data and analytics to guide decisions and performance improvements
• A commitment to ensuring the highest quality standards and a positive customer experience through strong supplier support
• Highly motivated to achieve targets, with a proactive approach to problem-solving and supplier growth

Responsibilities

• Identify and onboard high-quality suppliers that align with category standards
• Communicate marketplace value propositions clearly and drive their engagement with our platform
• Build strong, consultative relationships with suppliers to ensure alignment with business goals
• Act as a primary point of contact for their growth, success, and troubleshooting needs
• Work hand in hand with tech and customer support teams to ensure every interaction is seamless
• Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, and quality metrics
• Drive suppliers to meet revenue targets by optimising product assortment, pricing, and inventory levels
• Promote express stock initiatives to ensure fast delivery options
• Work closely with suppliers to maintain high-quality standards, minimising return rates and customer complaints through proactive quality assurance
• Partner with category management, product, and operations teams to align on category objectives, drive buyer engagement, and support product marketing initiatives
• Develop training resources and guides to help suppliers understand best practices for product listing optimization, quality control, and category-specific performance metrics
• Implement growth initiatives based on category OKRs, aiming for increased active suppliers and improved supplier performance on key metrics (availability, sold-out rates, and express sales)

Preferred Qualifications

• Experience in B2B marketplaces, luxury retail, or tech-enabled marketplaces
• Familiarity with supply chain processes and inventory management
• Proven success in driving revenue growth and optimising supplier performance

Benefits

• World-class sales training and techniques
• Fast-paced and multinational working environment
• The opportunity to be part of a hyper-growth scale-up
• Flexibility with remote working
• Generous holiday allowance
• Highly competitive base salary
• Lucrative bonus structure
• Medical aid through Discovery