Business Operations Ai Engineer

Summary

Join Skylight's growing team as a Business Operations AI Engineer and help design, build, and implement AI-powered solutions to transform internal operations. You will analyze opportunities for improvement, develop automation tools, integrate AI into client delivery, and implement a RAG framework. This role offers the chance to shape Skylight's AI team and contribute to improving public services. The position is fully remote and offers a competitive salary and comprehensive benefits package. We encourage applications from diverse backgrounds, even if you don't meet every qualification.

Requirements

• Experience in machine learning or AI, with a track record of applying AI solutions to solve real-world challenges
• Experience designing or implementing technology-driven automation workflows
• A collaborative mindset and the ability to explain technical concepts to non-technical audiences
• Familiarity with frameworks for building AI solutions, such as TensorFlow, PyTorch, or similar
• Experience with or strong interest in AI-powered search and retrieval frameworks, such as Retrieval-Augmented Generation (RAG) or semantic search systems
• Proficiency in Python, R, or another programming language used in AI or automation development
• A proactive and resourceful approach to problem-solving and delivering results
• Passion for advancing public service through innovation and technology
• All work must be conducted within the U.S
• You must be legally authorized to work in the U.S. now and in the future without sponsorship
• As a government contractor, you may be required to obtain a public trust or security clearance
• You may be required to successfully complete a company background check

Responsibilities

• Analyze and identify opportunities to improve operational efficiency across key business areas (e.g., financial management, people operations, growth operations, and client delivery operations) using AI and other technology-based automation solutions
• Design, develop, and implement tools and workflows that address internal operational challenges, whether through AI or other innovative technologies
• Enable the integration of automation into client delivery operations, with applications in practice areas such as user research and software engineering
• Help implement a Retrieval-Augmented Generation (RAG) framework to allow AI systems to access select Google Workspace information, ensuring outputs are accurate and context-aware
• Automate routine processes — using a mix of AI and other technical approaches — to improve accuracy, speed, and employee satisfaction
• Build predictive models and analytics to support better decision-making across Skylight
• Help shape and grow Skylight’s AI-driven business operations team, providing guidance on scaling technology initiatives and fostering collaboration
• Collaborate with non-technical team members to design and implement solutions that are user-friendly and impactful
• Promote ethical AI practices and ensure compliance with data privacy standards
• Provide training and support to help teams successfully adopt and use AI and other automation tools

Preferred Qualifications

• Familiarity with embedding models (e.g., OpenAI, Hugging Face) and vector-based search tools
• Experience integrating AI solutions with Google Workspace or similar platforms
• Knowledge of data privacy and ethical AI practices
• Experience in natural language processing (NLP) tasks like document summarization or chatbot development
• Experience in government contracting or public service contexts

Benefits

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
• Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Access up to $1,000 before payday to cover emergency expenses
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good