Associate Cloud Operations Engineer

Summary

Join NiCE's Cloud Applications Support Team as an Associate Cloud Operations Support Engineer and ensure the smooth operation, performance, and reliability of business-critical cloud-hosted applications. This role demands strong troubleshooting skills, a proactive mindset, and excellent communication. You will participate in monitoring, alert response, and incident management, providing technical support for complex cloud applications. Responsibilities include troubleshooting and resolving high-severity issues, performing application maintenance, monitoring data processing, building monitoring tools, contributing to automation initiatives, and assisting in setting up new application instances. Collaboration with other teams and clear communication are crucial. A flexible schedule, including on-call duties, is required.

Requirements

• BS or MS Computer Science or related degree
• 1-1.5 years of relevant experience
• Excellent hands-on experience in managing Application Support (tier3/tier2 apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux/Unix)
• Database skills (SQL, Oracle or Postgres / Casandra)
• Application Server (Skills on any of Middleware technologies e.g. – Tomcat, WebLogic, WebSphere)
• Good understanding on Networking, Load balancers
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, PowerShell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck

Responsibilities

• Participate in “eyes on glass monitoring” and play a key part in alert response and Incident Management processes
• Provide technical support for complex, cloud-hosted applications
• Troubleshoot and resolve high-severity, complex issues across multiple systems
• Perform routine application maintenance, patching, and upgrades
• Monitor daily data processing activities and troubleshoot operational failures
• Build and enhance proactive monitoring and alerting tools
• Contribute to automation initiatives using Ansible, Python, or Perl scripting
• Assist in setting up and securing new application instances and environments
• Participate in change management processes: creating deployment/rollback plans and executing patches or fixes
• Create and maintain a comprehensive knowledge base of technical solutions and resolutions
• Develop and maintain deployment scripts for various environments (UAT vs. PROD)
• Tune application and web server configurations for performance optimization
• Collaborate with R&D, Professional Services and other Operations teams to implement, maintain infrastructure and application
• Develop and maintain internal tools and utilities to improve support efficiency
• Drive clear and timely communication with stakeholders during critical incidents
• Be flexible to work in a 24x7 shift model, including off-hours and on-call duties

Preferred Qualifications

• Experience with AWS Portal and familiarity with AWS services
• Experience in Banking / Financial domain
• Experience with SQL Database querying
• Experience of Scripting. (Python, Perl, Power Shell)
• Experience of configuring Application Monitoring and Dashboards. (e.g. Grafana, Kibana)
• Experience working in an ITIL environment (e.g. Incident Management, Change Management)

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week