Remote Business Operations Manager

Summary

Join Turing as Business Operations Manager and lead the delivery of services related to LLM, GenAI, and AI projects. This role requires a strategic thinker with strong leadership and operations skills.

Requirements

• 6-10 years of prior operations leadership experience
• Should have hired and led a very effective operations team of 30+ people in the past
• Prior experience in handling and driving high-growth OKRs
• Engineering/STEM degree from a top school like IIT
• Should have the natural ability to work on any kind of problem
• Should be comfortable dealing with uncertainty, hearing NO's, navigating with 80% correct answers, and pushing through the darkness
• Be able to define the problem structure, able to break it down into manageable steps, and show progress swiftly
• Strategic problem solver with a first principles approach and long-term vision & impact
• Drive key metrics by ruthlessly focusing on high-ROI opportunities
• The Business Operations Manager - Delivery Lead must have a proven record of creating sensible KPIs rather than just following industry best practices, many of which don't neatly apply when the lead is in an uncharted territory of innovation
• This lead will be expected to dive deeply into data by working with data scientists and translating key insights into operations processes and product features
• Be able to interface with Engineering, Design, Data Science, and Sales
• Each team has a different personality. You will need to clearly communicate priorities with stakeholders and set the right expectations while being fun to work with
• Turing moves fast. Teams routinely launch big experiments that may break the funnel and KPIs
• We expect everyone to launch ambitious experiments optimizing for long-term growth and be comfortable with things breaking in the short term
• Proactively seek out improvement opportunities in operations and products
• Reach out for insights and feedback
• Let’s have fun building things together

Responsibilities

• Oversee the delivery of LLM, GenAI, and AI services projects from initiation to completion
• Ensure projects are delivered on time, within scope and budget
• Develop detailed project plans, including timelines, resource allocation, and risk management
• Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded
• Conduct regular meetings with clients to provide project updates and address any concerns
• Foster long-term relationships with clients to encourage repeat business and referrals
• Implement and maintain best practices for project delivery and operations
• Continuously improve delivery processes to enhance efficiency and quality
• Monitor and report on key performance indicators (KPIs) related to project delivery and operational performance
• Lead and nurture a team of project managers, developers and other technical staff
• Provide guidance and support to team members to ensure successful project delivery
• Foster a collaborative and innovative team environment
• Stay current with the latest advancements in LLM, GenAI, and AI technologies
• Provide technical guidance and support to the team and clients as needed
• Collaborate with the R&D team to integrate new technologies and methodologies into service offerings

Benefits

• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
• Competitive compensation
• Flexible working hours
• Full-time remote opportunity