Deputy Program Manager, Business Operations Lead

Summary

Join IT Concepts as a Deputy Program Manager/Business Operations Lead and support our VA ESOM contract across the United States. Collaborate with the Program Manager to execute the contract, aligning with Performance Work Statement objectives. Lead business operations initiatives, manage scope, schedule, and budget, oversee daily operations, and ensure workforce planning and risk management. This 100% remote position requires a Bachelor's degree or equivalent experience and 12 years of relevant experience in Business Operations Management and/or Project Management. You will be responsible for program management, process improvement, team leadership, performance monitoring, budget management, strategic alignment, problem-solving, compliance management, communication, and change management. We offer a competitive benefits package including paid time off, healthcare, supplemental benefits, 401k matching, and professional development opportunities.

Requirements

• Bachelor’s degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline
• 8 years of additional relevant experience may be substituted for education
• 12 years of relevant experience in Business Operations Management and/or Project management
• Must be well versed in the Project life cycle, IT Asset Management and / or IT Service Management
• Must have Program Management Office experience and / or Business Operations experience
• Must be able to identify, document and mitigate program risks
• Mentor and guide portfolio / program / project managers and other contract managers in planning and executing their responsibilities
• Proven leadership skills, with the ability to build teams, and execute with strong ownership and minimal oversight
• Proactive, consistently taking initiative and advocating for necessary actions
• High emotional intelligence, with the ability to effectively communicate and empathize with staff, colleagues, cross-functional teams, and customers
• Exceptional verbal and written communication skills
• Able to obtain and maintain Public Trust Clearance
• US Citizen or Green Card holder

Responsibilities

• Serve as the deputy Program Manager to the VA ESOM Contract Program Manager as needed
• Perform duties including but not limited to Risk management, Budget management, Stakeholder communication, Program / project planning & coordination, submitting briefs / reports, and team productivity
• Identifying inefficiencies in current program execution, designing and implementing new processes to streamline workflows and increase productivity + reliability + predictability for VA ESOM Business Operations
• Leading and motivating the VA ESOM program team, assigning tasks, and providing guidance to ensure smooth execution
• Tracking key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement
• Overseeing operational budgets, ensuring cost control and allocating resources efficiently
• Collaborating with cross-functional contract team-members and VA stakeholders to ensure operational strategies align with overall VA ESOM Goals and serve as “the voice to the customer”
• Identifying and resolving operational issues, including troubleshooting challenges and implementing corrective actions
• Ensuring adherence to relevant agency regulations and / or industry standards within operations
• Effectively communicating business operational contract updates, plans, and issues to VA stakeholders at all levels
• Implementing approved operational initiatives and managing change effectively within the VA ESOM Business Operations contractual commitment

Preferred Qualifications

• Experience with ServiceNow
• Experience in Hardware and Software Asset Management
• Ability to multi-task, think quickly, and make decisions
• Experience supporting a federal client
• Active PMP or equivalent Certification
• Section 508 conformance experience or knowledge

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Every employee is eligible for education reimbursement for certifications, degrees, or professional development