Remote Senior Business Operations Manager

Summary

Join Truehold's team as a Senior BizOps Manager (BOM) to build out and optimize various functions for the operations team. The BOM will design, implement, and optimize processes to support efficiency and effectiveness in the tech-enabled property & asset management platform.

Requirements

• Bachelor’s degree in Business Administration, Operations Management or a related field. MBA is highly preferred
• 7+ years of experience in operational process management or a similar role in PropTech, Smart Building, Contech, Construction and Development and/or Real Estate,  with at least 5 years within a Single Family Rental (SFR) investment firm
• Established track record of scaling a national Property Services team both in market and at Portfolio and Regional level
• Results oriented P&L management with a focus on driving revenue and improving margins by bringing cost effective solutions to a growing business
• Excellent organizational & communication skills with high attention to detail and ability to lead multiple projects concurrently
• Self-starter with eagerness to take ownership and independently drive projects to completion

Responsibilities

• Analyze current processes to identify inefficiencies, bottlenecks, and areas for improvement
• Develop, document, and implement standardized workflows to increase efficiency for the R&M team, with a goal to ensure work orders and service requests are completed on time
• Design and monitor KPIs to evaluate process performance and outcomes including response times, resident satisfaction, efficiency of R&M teams
• Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
• Manage project timelines, allocate resources, and track deliverables to ensure successful implementation and execution of new initiatives and work
• Design and update workflows for both internal stakeholders and 3rd party vendors
• Create connective tissue with our Turn & Renos coordination team to ensure our dispatching function is the most efficient, effective and well documented in the industry
• Work cross functionally with leadership, product and engineering teams to muscle up our technology strategy focused on building the most efficient Property Services function in SFR investment management / proptech
• Generate reports for leadership, showcasing trends, progress and recommendations for change or improvement
• Conduct root analyses of process issues and implement corrective actions as needed
• Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
• Champion a culture of continuous improvement within operations

Benefits

• A collaborative, people-first culture with a passion for doing good and enjoying doing it
• A unique opportunity to build our brand in the early stages
• Competitive benefits and compensation, including 401(k) w/match
• Choice between hybrid and fully remote work
• Flexible PTO
• 11 paid holidays