Business Operations Program Manager

Summary

Join Rackspace Technology as a Business Operations Program Manager and optimize processes, enhance operational efficiency, and improve financial performance within the Public Cloud Business Unit. This role demands a strategic and programmatic mindset, ensuring consistent and effective business processes while delivering measurable outcomes. You will lead programs focused on process optimization, operational efficiency, and financial performance, working with cross-functional teams and senior leaders. The position is remote within the United States, with a hybrid option for candidates near San Antonio. The ideal candidate possesses expert-level knowledge of business operations, process optimization, and financial performance tracking, along with strong analytical and communication skills. This role offers the opportunity to make a significant impact on the company's profitability.

Requirements

• Possess expert-level knowledge of coordinating and monitoring projects/programs from initiation through delivery
• Possess expert-level knowledge of all areas of business operations, process optimization, and financial performance tracking
• Possess excellent time management, communication, decision-making, presentation, human relations, and organizational skills
• Be trained in project methodologies or have comparable industry experience
• Have experience in the development of project/program planning elements, including scheduling, resourcing, communication, and implementation of plans
• Possess financial skills to develop, track, and report on the program budget
• Possess strong analytical skills to assess and improve operational and financial efficiency
• Have experience in financial management, including budgeting, cost optimization, and P&L impact assessment
• Be able to develop, implement, and track performance metrics (KPIs) for operational efficiency and cost savings
• Be proficient in risk analysis, project reporting, and tracking to ensure smooth execution of process improvement initiatives
• Be skilled in industry-recognized program and project management methodologies and tools
• Possess strong proficiency in MS Excel for financial analysis and reporting
• Possess excellent communication skills with the ability to present complex information in a clear, simplified manner
• Be a strategic thinker with creative problem-solving abilities to drive innovation in operational processes
• Have experience leading matrixed teams in complex environments to achieve business and financial objectives
• Possess proficiency in tools such as MS Project, Visio, PowerPoint, and other business optimization software
• Have a High School Diploma or regional equivalent
• Have a Bachelor's Degree, preferably in a field related to the role
• Have a minimum of 8 years of program management experience in the technology industry

Responsibilities

• Lead programs focused on process optimization, operational efficiency, and financial performance, ensuring measurable impact on profitability
• Develop and execute program plans, timelines, milestones, financial tracking, and performance metrics to improve business operations and cost efficiency
• Identify inefficiencies and drive process improvements that streamline operations and enhance cost savings
• Work with cross-functional teams (e.g., GTM, product, delivery) to develop, implement, and optimize programs that enhance financial and operational effectiveness
• Define and track key success criteria and performance metrics, ensuring alignment with financial and operational goals
• Communicate program status, risks, and outcomes to senior stakeholders, ensuring accountability and alignment with business objectives
• Drive clarity and simplification in complex program challenges, ensuring optimized workflows and cost-effective solutions
• Identify and scope opportunities for new efficiency-focused programs and continuous process improvements
• Develop and present executive-level collateral (e.g., proposals, strategy decks, reports) to highlight progress and impact on business efficiency

Preferred Qualifications

Have a Project certification (PMP, Six Sigma, etc.)

Benefits

• Remote work in the United States of America
• Hybrid work option (3 days remote, 2 days in office) for candidates within 40 miles of San Antonio office
• Variable compensation in the form of bonus, commissions, or other discretionary payments (based on eligibility and performance)