Operations Program Manager, AI

Summary

Join Figma's Product Support Operations and Strategy team as an Operations Program Manager, AI! You will lead strategic programs aligned with Product Support objectives, collaborating with engineering, product, and business operations teams. This role requires strong program management, technical familiarity, and communication skills. You'll drive AI program implementation, manage project documentation, anticipate risks, and lead effective team communication. The position is full-time, based in a US hub or remotely in the US. Figma offers a competitive compensation and benefits package.

Requirements

• 4+ years of program management experience in a Product Support environment
• Experience leading AI projects in close partnership with technical teams like product management, engineering or tooling/systems
• Experience operating with ambiguity in a fast paced environment, balancing between driving in a scrappy manner vs structured program management
• Proficiency in verbal and written communication skills that can simplify complex topics across different audiences, demonstrating effective communication methods to facilitate decision making across collaborators, influencing senior leadership, drive motivation and alignment towards shared objectives
• Experience handling competing priorities and incentives, and defining processes that enable greater collaboration within and across our product support org, and crossfunctional partners

Responsibilities

• Drive complex AI programs from initiation to implementation, including putting together detailed project plans, roadmaps and operational readiness plans for the launch of these initiatives in collaboration with technical and non-technical collaborators
• Handle project documentation and ensure there is always a source of truth easily accessible. You will be responsible for preparing reports, updates, presentations and ensuring leadership and collaborators are updated on project progress, decisions and concerns
• Proactively anticipate upcoming risks and issues, and develop risk mitigation strategies in partnership with your leaders in a fast paced environment
• Lead effective communication between team members by moving between communication styles and translating highly technical and non-technical requirements into business actions (and vice versa)
• Drive collaboration and ensure high quality execution of project deliverables. Build strong partnerships with crossfunctional teams, including developing working models, transforming project inputs and requirements into impactful results, and balancing business needs versus technical constraints

Preferred Qualifications

• Product Management or Technical Program Management experience
• Experience with programming (Python, C++) and/or data analytics languages (SQL, R)
• Change Management certification (PROSCI) or Project Management certification (PMP, Agile or Scrum)

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles