Business Operations Manager

Summary

Join RemoFirst, a rapidly growing company revolutionizing the global employment landscape, as a Business Operations Manager. You will play a crucial role in developing and maintaining strategic relationships with local EORs in the APAC region, ensuring exceptional service delivery and maximizing client value. This position requires close collaboration with cross-functional teams, including Sales, Customer Success, and Product. You will be responsible for optimizing operational processes, monitoring performance metrics, and ensuring efficient platform usage by stakeholders. RemoFirst offers a dynamic startup environment, competitive compensation, 100% remote work, and a supportive culture.

Requirements

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
• 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in APAC
• Ability to build 0-1 process and programs
• 1-3 years of project management experience

Responsibilities

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the CS department on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The principal point of contact for external stakeholders
• Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
• Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending

Preferred Qualifications

Multilingual is a plus

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory
• Health insurance
• Financial benefits