Business Processes Analyst

Summary

Join our team as a Business Process Analyst and play a pivotal role in optimizing cross-functional workflows across IT, Operations, Finance, and Bizdev. You will create process maps, identify inefficiencies, and implement improvements. This role requires collaboration with stakeholders, data analysis, and the integration of new technologies. You will also provide training and track KPIs to measure success. We offer competitive compensation, professional development opportunities, remote work, and a vibrant team environment.

Requirements

• 2-4 years in business process analysis or similar roles, with experience working with multiple teams
• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field
• Proficient in process mapping tools (Visio, Miro)
• Advanced Excel skills (pivot tables, formulas, data analysis)
• Data analysis (Basic SQL Queries, data aggregation and transformation, data cleaning, summarizing, and visualization)
• Experience with data visualization tools (Tableau, Power BI)
• Strong ability to analyze workflows, spot inefficiencies, and suggest improvements
• Excellent written and verbal communication; ability to explain complex ideas clearly to different audiences
• High attention to detail in documenting processes, reporting, and analyzing data
• Ability to work in a fast-paced environment and handle multiple priorities
• Fluent in English and Russian

Responsibilities

• Serve as the main point of contact between departments (IT, Operations, Finance, Bizdev) to align and improve cross-functional workflows
• Create process maps, flowcharts, and SOPs to document and improve workflows, identifying inefficiencies and areas for improvement
• Continuously evaluate and improve processes to increase efficiency, productivity, and alignment with company goals
• Work with stakeholders to gather and document business and technical requirements for process improvements
• Lead the integration of new processes and technologies across departments, ensuring smooth transitions and minimal disruptions
• Analyze data to evaluate process performance, identify trends, and provide improvement insights
• Work closely with teams to ensure alignment on goals, timelines, and process changes
• Provide training on new processes and ensure consistent implementation across teams
• Track key performance indicators (KPIs) to measure process improvements and the success of cross-team collaboration
• Address and escalate issues when needed to ensure timely resolution and avoid operational disruptions

Preferred Qualifications

• Certifications (e.g., Six Sigma, BPM)
• Knowledge of automation tools and basic Python
• Familiarity with industry-specific practices (psp, acquiring, payment gateway)

Benefits

• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense
• Remote type of work
• 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties