Operations Business Analyst

Summary

Join our Operations team as a highly analytical and detail-oriented Business Analyst. You will be instrumental in driving data-informed decision-making by developing robust Excel-based data models, analyzing revenue performance, and maintaining operational datasets. This role involves collaborating with cross-functional teams, creating dashboards and reports, and proactively identifying data gaps. The ideal candidate possesses a Bachelor’s degree, 5+ years of relevant experience, and advanced Excel proficiency. We offer a competitive salary and a robust total rewards package.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field
• 5+ years of experience in a business analyst, operations analyst, or similar role
• Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex formulas, etc.)
• Strong analytical and problem-solving skills with a keen attention to detail
• Experience working with financial data, capacity models, and operational KPIs
• Excellent communication skills and the ability to translate data into actionable insights

Responsibilities

• Develop and maintain Excel-based data models to support Global Services Capacity Planning
• Perform in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights
• Own and manage all operational datasets to ensure data is accurate, up-to-date, and readily available for ad hoc reporting needs
• Collaborate with cross-functional teams (Finance, Delivery, HR) to align data inputs and reporting outputs
• Create dashboards and reports that support strategic planning and operational efficiency
• Proactively identify data gaps and recommend process improvements to enhance data quality and reporting capabilities

Preferred Qualifications

• Experience in Professional Services or SaaS environments
• Familiarity with BI tools (e.g., Power BI, Tableau) and data visualization best practices
• Experience with SQL
• Knowledge of Sales, budgeting and forecasting processes

Benefits

• Medical
• Dental
• Vision
• Health savings
• Flexible savings
• Commuter benefits
• Matching 401K
• PTO
• VTO
• Life insurance
• Pet insurance
• Employee assistance programs
• Mental health programs
• Charitable giving
• Coaching
• Career growth