Business Product Specialist

Summary

Join Octane® as a Business Product Specialist and play a crucial role in maintaining and evolving our digital collections platforms. You will leverage your project management, analytical, and problem-solving skills to optimize electronic communication tools, manage change, and perform data analysis. Proficiency in SQL and Python is essential for data-driven decision-making and dashboard creation. This role involves collaborating with various teams, including product, risk, and engineering, to improve collections strategy and operations. The ideal candidate is a creative problem-solver with a passion for continuous product improvement and experience managing complex internal tools. Octane offers a competitive salary, robust benefits, and a remote-first work environment.

Requirements

• Bachelor’s degree in a quantitative field such as Computer Science, Statistics, Information Systems, Mathematics, Economics, Engineering, Science, or a related field preferred
• 2+ years of experience in a role that offered hands-on experience on managing complex internal tools
• Exceptional Excel skills and hands-on experience programming in Python and SQL
• You have strong written and verbal communication skills with a talent for precise articulations of complex problems
• Great analytical, critical thinking, and problem-solving abilities
• You obsess about continuous product improvement
• Strong problem-solving skills and a willingness to roll up your sleeves to get things done
• You are a systems thinker: you can envision how systems work together on top of sophisticated platforms to serve multiple user groups
• You are a creative product thinker who loves collaborating across the company with Engineering, Product, Analytics, and Risk
• You excel at navigating difficult tradeoffs
• Experience taking analyses from raw data to polished recommendations and communicating complex, technical findings to broad audiences
• Strong adaptability and capacity to work in fast-paced environments

Responsibilities

• Responsible for researching and determining root cause(s) for issues and providing technical support for internal tools used by Servicing and Collections teams
• Receives, registers, and provides technical service to the requests or problems coming in from all escalation channels and communicates solutions, actions or root cause. Solutions are provided by using diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the internal users informed of the service status
• Creates and manages change management
• Elevates the most severe escalations to stakeholders for awareness and support
• Pull your own data and run analysis on product performance
• Set up statistically sound A/B testing using a robust Design of Experiments (DOE) methodology to test various aspects of collections strategy and operations
• Own the digital collection platforms end-to-end: Optimization of electronic channel communication tools, including design of contact strategy, channel strategy, and message tone and functionality
• Manage new strategy element testing and implementation
• Create and manage alert/fault reporting with the support of product/tech stakeholders
• Support assessment and implementation of risk technology platforms and processes to improve operations' capacity, efficiency, and functionality
• Perform ad hoc analysis to understand collections risk performance trends and anomalies, and proactively identify improvement opportunities

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Generous Parental Leave
• Up to 5 weeks time off (self managed)
• Retirement Plan (401K) with company match
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term/Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance etc
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit