Tekion Corp is hiring a
Business Solutions Analyst I

Summary

The job is for a DMS Implementation Specialist at Tekion, a cloud-native automotive retail platform company. The role involves overseeing user training, managing implementation risks, and maintaining organized notes. Requirements include 5+ years of DMS experience, proven experience implementing SaaS solutions, exceptional communication skills, and a minimum of 3 years in Project Management or Project Lead role.

Requirements

• Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention
• Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
• Deep understanding of Tekion products, including end-user workflows and configurations
• Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project
• Represent Tekion in a positive and professional way in all dealership interactions
• Work closely with the Implementation manager to set and manage dealership expectations
• Foster relationship with all dealership personnel and stakeholders

Responsibilities

• Oversee and facilitate dealership user training and support through the implementation lifecycle
• Provide DMS training to dealership staff in all departments
• Guide and direct additional implementation specialists assigned to the project to ensure high execution
• Obtain critical milestone signoffs from key dealership contacts
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook

Preferred Qualifications

• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development