Business Solutions Architect

Summary

Join Endpoint, a leading interactive response technology (IRT) systems and solutions provider, as a Business Solutions Architect! In this role, you will be responsible for creating and managing requirements and technical documentation for IRT projects. You will collaborate with clients, project managers, and technical teams to ensure systems meet protocol needs. This remote UK-based position requires 2-4 years of experience in a software business analyst role within the life science industry. Strong attention to detail, excellent communication, and organizational skills are essential. A bachelor's degree is preferred, but relevant experience may suffice.

Requirements

• Bachelor's degree or equivalent
• 2-4 years’ experience in a software business analyst role, with a proven ability to understand technical concepts and learn very quickly
• 2-4 years’ experience in the life science industry
• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Solid written communication, including the ability to effectively document technical information
• Able to work on multiple assignments with moderate supervision

Responsibilities

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds
• Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity
• Author specifications for IRT, randomization and kit lists, and interfaces
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Support UAT setup and execution
• Continuous learning on company platform and offerings as they evolve

Preferred Qualifications

• Previous experience working in a fast-paced, entrepreneurial environment
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms
• Familiarity using SQL