Business Systems Analyst

Summary

Join Salsify's Business Systems team as a Business Systems Analyst to enhance and optimize their Salesforce.com instance and broader business systems ecosystem. You will contribute to the design, customization, and automation of Salesforce, integrate and support the tech stack, improve processes using Salesforce tools, and collaborate with various teams. This role requires experience as a Salesforce Administrator and Business Systems Analyst, along with specific skills in gathering requirements, working with stakeholders, and managing projects. Salsify offers competitive compensation, including a base salary, potential commission/bonus, stock options, and a comprehensive Total Rewards plan with health benefits, PTO, and more. The company fosters a collaborative and inclusive work environment.

Requirements

• 3+ years of experience as a Salesforce Administrator
• 2+ years in a Business Systems Analyst (BSA) role—gathering requirements, writing user stories, working with stakeholders, and managing projects
• A strong ability to engage business partners, translate needs into technical solutions, and communicate clearly
• High attention to detail, with a focus on validating and testing your work thoroughly
• A willingness to learn new systems and dive into unfamiliar territory
• A track record of strong time and project management
• A process- and data-driven mindset with an eye for operational improvement
• Familiarity with sales and customer-facing processes (ideally in a B2B context)
• A team-first approach and the ability to collaborate and problem-solve across departments and levels

Responsibilities

• Be a key contributor in the design, customization, and automation of Salsify’s Salesforce instance
• Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more
• Improve and streamline processes by leveraging Salesforce tools like Flow and other automation platforms
• Collaborate cross-functionally to gather business requirements, develop scalable solutions, and lead user acceptance testing and deployment
• Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems align with business needs
• Help maintain the accuracy and quality of key company data for reporting and dashboards
• Manage user access across systems, including provisioning licenses and permissions
• Ensure data security and integrity within and across platforms

Preferred Qualifications

• A Salesforce Administrator certification (preferred but not required)
• Experience or interest in systems like CPQ, Gainsight, Kimble, or other tools in the Salesforce ecosystem

Benefits

• In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive
• All Salsify employees receive equity in the form of stock options
• All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more