Senior Business Systems Analyst

Summary

Join Toast's Product-oriented delivery team as a Business Systems Analyst and contribute to building platforms that enhance sales operations and drive efficiency for sales representatives. This role requires translating business concepts into software solutions, collaborating with technical and non-technical teams, and ensuring alignment with stakeholders. You will be responsible for defining, designing, testing, and implementing functional requirements, managing documentation, and identifying improvement opportunities. Success in this fast-paced environment demands a customer-first mentality, strong communication skills, and a proven track record of delivering complex technical solutions. The ideal candidate possesses experience in Agile Scrum methodologies and working knowledge of Git/Github and DevOps CI/CD processes. Competitive compensation and benefits are offered, including a hybrid work model.

Requirements

• Be process driven and result oriented with high attention to detail
• Have a minimum of 3 years of experience in an Analyst role as part of a team delivering complex technical solutions
• Possess excellent understanding of Software Development Life Cycle Methodologies, particularly in Agile Scrum
• Have working experience using Git/Github and DevOps CI/CD processes
• Possess excellent communication and interpersonal skills to effectively interact with internal customers and team members

Responsibilities

• Translate business concepts and requirements into software solutions and roadmaps, ensuring accurate documentation and alignment with stakeholders
• Collaborate with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers)
• Update and manage the appropriate project and process documentation, representing dependencies in cross-functional forums
• Identify, design, and implement platform configurations in the application stack, ensuring changes are successful at meeting the needs of the defined business requirements
• Develop, implement, and test detailed system design requirements in applications, including updating 3rd party applications, team sites, and collaboration tools based on the acceptance criteria outlined within user stories
• Work with application teams to develop manual/automated test plans to validate the functionality implemented throughout the development lifecycle
• Support the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders
• Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs)
• Assist teammates in growing and developing the skills necessary to grasp team application concepts and tool suite
• Prepare summary release notes that outline the functional and technical changes introduced by your product team as part of the ongoing release cadence

Preferred Qualifications

• Have a Bachelor’s degree in Computer Science, Engineering, or a related field
• Have experience with Workato or similar iPaaS solutions
• Have experience with Snowflake or similar Cloud Data Platform
• Have administrative experience with Salesforce, NetSuite, Zuora Billing+RevPro
• Have basic development experience in Java, Javascript, SQL, Python

Benefits

• Competitive compensation and benefits programs
• Hybrid work model
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity