Senior Business Systems Analyst

Summary

Join MongoDB as a Technical BSA/Product Owner and define the future of our Salesforce environment. This role, based in Gurgaon or remotely in India, requires CRM and Salesforce expertise, including Sales Cloud, Sales Forecasting, and Deal Management. You will analyze solutions, identify areas for improvement, and translate business requirements into system functionality. Collaboration with various teams is crucial, as is contributing to the technical roadmap and ensuring seamless integrations. You will guide stakeholders and developers, communicate technical concepts clearly, and maintain a prioritized backlog for continuous system enhancements. MongoDB offers a supportive and enriching culture with benefits such as employee affinity groups, fertility assistance, and a generous parental leave policy.

Requirements

Experienced in working in Agile/Scrum environments

Responsibilities

• Be a CRM subject matter expert, specializing in Salesforce, including Sales Cloud, Sales Forecasting, Sales Processes, Partner Sales Processes, and Deal Management
• Have hands-on experience with Salesforce configuration, including security, automation, approval processes, flow, custom objects, reports etc
• Deeply understand user journeys for different types of users
• Analyze solutions and estimate effort/lift required for implementation
• Identify project complexity and engage the right stakeholders for well-rounded implementation
• Independently identify areas of improvement and advocate for changes
• Work closely with Sales, SalesOps, Partner Sales, Finance teams and Other Internal teams to understand business goals and define system solutions
• Translate business requirements into system functionality, including creating Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs)
• Collaborate with the CRM team to refine user stories, acceptance criteria, and effort estimation
• Bridge business needs with system capabilities to contribute to the technical roadmap and proactively address delivery needs
• Design and orchestrate end-to-end solutions, ensuring seamless integrations across best-of-breed applications
• Collaborate with technical teams to develop integration and migration requirements, and custom functionality as needed
• Support User Acceptance Testing (UAT), demos, and user training for CRM systems
• Continuously seek opportunities to optimize Salesforce for improved processes and productivity
• Effectively prioritize tasks, make trade-offs, and adjust priorities based on evolving business needs
• Guide stakeholders and developers in making the right product decisions to create a stable, scalable, and growth-oriented Salesforce platform that serves diverse departmental needs
• Gather and evaluate business requirements from various stakeholders and collaborate with Business Systems Analysts to ensure successful project delivery
• Effectively communicate complex technical concepts in a simple and clear manner to diverse audiences, including engineers and executives
• Facilitate cross-functional communication with internal teams to ensure roadmaps and deliverables are aligned
• Develop and maintain the Salesforce roadmap, ensuring it aligns with business goals and scalability needs
• Establish strong partnerships with stakeholders to understand their evolving needs and drive impactful solutions
• Maintain and update a well-organized and prioritized backlog, ensuring continuous system enhancements and feature development

Benefits

• Employee affinity groups
• Fertility assistance
• A generous parental leave policy