Business Systems Analyst, QA Specialist

Summary

Join our consultancy as a Business Systems Analyst / QA Specialist and contribute to delivering exceptional business solutions. As an entry-level position, this role requires strong analytical skills, excellent communication abilities, and experience in CRM and quality analysis.

Requirements

• Bachelor's degree in a relevant field
• Previous BA experience, including requirements gathering and documentation
• QA testing experience
• CRM experience (Microsoft Dynamics preferred)
• Familiarity with insurance terminology and concepts
• Understanding of software development lifecycle (SDLC)
• Process modeling with an eye toward identifying potential operational improvements
• Strong facilitation skills, and solid verbal and written communication skills
• Agile and Waterfall experience preferred
• Strong Word and PowerPoint skills
• Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it
• Strong relationship building between internal customers, vendors and employees
• Client-facing experience

Responsibilities

• Creation of presentations and reports for clients based upon analysis findings including recommendations for short- and long-term improvement
• Review of subjective and objective operational information through a process of management interviews
• Facilitate client workshops and interviews to better understand, define and document requirements
• Write user stories and use cases to document the requirements uncovered during workshops and interviews with clients
• Analysis of client financial and operational data
• Work with client to perform business process modeling activities to help operationally focused software implementations
• Work on new software implementation projects related to policy admin implementations

Benefits

• 100% remote position
• Full time position
• Base salary range of $80K-$90K, based on candidates experience
• Full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match