Remote Product Owner - Customer Support Management System

Summary

Join our experienced product team as a strong Product manager to lead one of our key customer support products at Kyivstar. In this role, you will be responsible for all aspects of the product, including P&L, KPIs and OKRs, people management, stakeholder management, roadmap prioritization, R&D, customer development, and more.

Requirements

• 3+ years of experience in product management with proven success defined by metrics, experience in managing products through the complete lifecycle, from ideation to market launch
• At least 2 years working with customer support processes, customer support digitalization, call center management systems, etc
• 1+ years of people management will be a plus
• Metrics-oriented mindset and strategic thinking; strong skills in stakeholder management are a must
• Strong leadership skills, ability to create and translate product vision and drive your team to ensure progress
• Understanding telco business specifics is a must
• Technical proficiency to engage effectively with engineering teams and understand API design principles, understanding of basic system integration principles, and ability to define the good technological architecture of the product
• Good written and verbal communication skills. Excellent negotiation skills are a must

Responsibilities

• Setting your team’s goals, and success metrics about Kyivstar’s mission, driving maximum business impact
• Identifying new product opportunities and revenue drivers. Constant adaptation to our customer needs is a key
• Developing and creating buy-in of product strategy for C-level, your team, and all stakeholders
• Inventing new features and working closely with Discovery and Engineering teams to deliver them and measure them
• Constant communication with a customer support team to ensure the quality of product features
• Collaborating with other stakeholders: FP&A, Legal, Tech, Marketing, Customer Support, etc
• Prioritizing product roadmap and aligning it with the IT roadmap of the company, while managing risks, setting expectations, identifying dependencies, and forecasting the future development
• Going deep into business and system analysis to ensure good decisions

Benefits

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication