Remote Product Owner - Customer Support Management System

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Kyivstar

πŸ“Remote - United States

Job highlights

Summary

Join our experienced product team as a strong Product manager to lead one of our key customer support products at Kyivstar. In this role, you will be responsible for all aspects of the product, including P&L, KPIs and OKRs, people management, stakeholder management, roadmap prioritization, R&D, customer development, and more.

Requirements

  • 3+ years of experience in product management with proven success defined by metrics, experience in managing products through the complete lifecycle, from ideation to market launch
  • At least 2 years working with customer support processes, customer support digitalization, call center management systems, etc
  • 1+ years of people management will be a plus
  • Metrics-oriented mindset and strategic thinking; strong skills in stakeholder management are a must
  • Strong leadership skills, ability to create and translate product vision and drive your team to ensure progress
  • Understanding telco business specifics is a must
  • Technical proficiency to engage effectively with engineering teams and understand API design principles, understanding of basic system integration principles, and ability to define the good technological architecture of the product
  • Good written and verbal communication skills. Excellent negotiation skills are a must

Responsibilities

  • Setting your team’s goals, and success metrics about Kyivstar’s mission, driving maximum business impact
  • Identifying new product opportunities and revenue drivers. Constant adaptation to our customer needs is a key
  • Developing and creating buy-in of product strategy for C-level, your team, and all stakeholders
  • Inventing new features and working closely with Discovery and Engineering teams to deliver them and measure them
  • Constant communication with a customer support team to ensure the quality of product features
  • Collaborating with other stakeholders: FP&A, Legal, Tech, Marketing, Customer Support, etc
  • Prioritizing product roadmap and aligning it with the IT roadmap of the company, while managing risks, setting expectations, identifying dependencies, and forecasting the future development
  • Going deep into business and system analysis to ensure good decisions

Benefits

  • Office or remote β€” it’s up to you. You can work from anywhere, and we will arrange your workplace
  • Remote onboarding
  • Performance bonuses for everyone (annual or quarterly β€” depends on the role)
  • We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
  • Health and life insurance
  • Wellbeing program and corporate psychologist
  • Reimbursement of expenses for Kyivstar mobile communication
This job is filled or no longer available

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