Business & Technical Documentation Analyst

Summary

Join Smile Digital Health, a leading health data platform company, and contribute to our mission of #BetterGlobalHealth. As a BSA Technical Writer, you will create and maintain high-quality product documentation, including implementation guides and user manuals. You will collaborate with various teams, translating complex healthcare and FHIR-related functionalities into accessible content. This role bridges business needs, technical execution, and knowledge management, empowering users and ensuring successful implementations. Smile Digital Health offers a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities. Apply today and be part of a company that values diversity, equity, and inclusion.

Requirements

• 5+ years of experience in business/systems analysis and technical writing
• Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field
• Proven experience in strong ability to translate complex technical concepts into digestible content for diverse audiences
• Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development
• Familiarity with version control for managing documentation and code examples
• Proven ability to work independently and collaboratively across departments
• Excellent analytical, verbal/written communication, and organizational skills
• Experience with Agile, Scrum, and/or Waterfall methodologies
• A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information
• Experience with FHIR versions and profiles

Responsibilities

• Develop and maintain in-depth understanding of Smile Digital Health’s product capabilities and how they integrate with client environments
• Translate high-level business needs into detailed technical requirements
• Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented
• Maintain high-quality documentation throughout the project lifecycle
• Create and manage client support documentation, internal knowledge libraries, and transition materials
• Collaborate cross-functionally with UX, Sales, Implementation, and Support teams
• Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation
• Own and resolve documentation-related tickets and drive documentation update cycles
• Track and report on quarterly documentation metrics
• Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability
• Research and document key business processes with relevant organizations
• Facilitate meetings with technical and product experts to produce templates and ensure clarity in documentation requirements

Preferred Qualifications

• Experience in healthcare or health tech ecosystems is a strong asset
• Experience with Darwin Information Typing Architecture (DITA) as a nice-to-have

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club