Business Technology Support Engineer

Summary

Join Sensor Tower, a leading provider of mobile app market intelligence, as a Business Technology Support Engineer. You will manage daily IT tools and facilities for our global staff, developing and interpreting organizational goals related to Corporate IT, info security, and SOC II compliance. Responsibilities include reviewing vendors, improving processes, purchasing IT equipment, maintaining SaaS applications and licensing, collaborating with technical leaders, reviewing project plans, training users, and assisting with employee provisioning. This role requires operating system knowledge (Mac and Windows), proficiency in scripting languages, strong organizational skills, experience with GSuite and other SaaS tools, and excellent communication skills. Sensor Tower offers a flexible work environment with benefits including flexible time off, a health and wellness stipend, and a monthly internet stipend.

Requirements

• Operating system knowledge (Mac and Windows)
• Proficiency in scripting languages
• Strong organizational and coordination abilities with close attention to detail
• Experience with GSuite, cloud automation, MDM and other SaaS tools
• Proficiency with installation/configuration of software and hardware (including network equipment and printers)
• Excellent communication skills for communicating with the business technology team, employees and other departments

Responsibilities

• Develop and interpret organizational goals, policies, and procedures related to Corporate IT, info security and SOC II compliance
• Review new vendors and work on process improvements
• Purchase and coordinate delivery of IT equipment & maintain asset inventory
• Maintain SaaS applications and licensing
• Collaborate and communicate with technical leaders to ensure systems operate within security controls
• Review project plans to plan and coordinate project activity
• Train users on IT systems and provide technical support when issues arise
• Assist with employee provisioning and deprovision

Benefits

• Flexible time off so employees can shape their time away from work
• Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness
• Monthly internet stipend and a one-time $500 home office stipend