Call Center Representative

Summary

Join Alpine, a leading e-commerce retailer of HVAC equipment, as a Call Center Representative! In this fully remote role, you'll be the first point of contact for customers, assessing their needs using a standardized script and directing them to the appropriate team. You'll work with product specialists, technical support, and customer service to ensure high-quality assistance. Success in this position requires excellent communication, attention to detail, and the ability to maintain professionalism throughout the workday. Alpine offers competitive compensation, comprehensive benefits, and paid professional development opportunities. This is a dedicated, scheduled hours position, not flex-time.

Requirements

• Naturally self-motivated, collaborative and upbeat personality
• Pleasant conversationalist, excellent listener
• Engaging phone presence - articulate, able to clearly explain and be easily understood
• Assertive personality - able to take control of the situation with grace
• Enjoy consistent task-based work
• Able to maintain poise and professionalism over the phone for up to eight hours a day
• Detail oriented
• Clear written communicator - you will be taking detailed notes on customer projects, communicating via email and IM with coworkers, and sending emails to customers
• Typing speed of 40+ words per minute
• Must have reliable high-speed internet (DSL, Fiber or Cable), a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
• Understands this isn't a flex-time position. The role requires you to be at your desk, available and ready for phone calls during scheduled hours
• Scheduling availability during call center hours: M-F 7a-7p, Sa-Su 10a-4p CT

Responsibilities

• Be the first point of contact for our customers
• Take dozens of inbound calls per day
• Speak with a wide variety of customers and business personnel across the contiguous U.S
• Work off a call script to discover customer project needs
• Document all customer project needs in our lead management system
• Work across teams to direct customers to the correct department

Benefits

• Competitive compensation, DOE
• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Paid educational and professional development training
• Work-from-home (remote)
• All computer equipment and training are provided