Call Center Representative

Summary

Join Mutual of Omaha Mortgage as a Call Center Representative, handling inbound and outbound calls and providing exceptional customer service. You will be responsible for managing a high call volume, reading scripts, building positive customer relationships, and meeting daily performance targets. The ideal candidate possesses strong communication and interpersonal skills, previous outbound call experience, and proficiency in Microsoft Office. This full-time position offers a competitive hourly rate plus bonuses, along with comprehensive benefits including medical, dental, vision, life insurance, and a 401k.

Requirements

• Previous outbound call experience required
• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills
• Microsoft Office Proficient required (utilization of Outlook is a must)

Responsibilities

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

Preferred Qualifications

• Previous sales or customer service experience (in any capacity whether full time or part time)
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder

Benefits

• Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities
• Pays $20 an hour plus a small bonus per lead transfer to a Loan Officer
• On average CSR’s make about $300-400 a month in bonuses with top performers of course making more
• Work/Life Balance: 40 hours/week Monday – Friday