Card Program Manager

Summary

Join Lead Bank, a fintech building banking infrastructure, as their Card Program Manager. Oversee the development, implementation, and management of card programs, focusing on BIN Sponsorship. Ensure efficiency, effectiveness, and compliance of all card-related operations. Develop and implement strategies to enhance card programs, improve customer satisfaction, and drive growth. Manage relationships with vendors and monitor program performance through data analysis. The ideal candidate will have a strong background in card networking with Visa and MasterCard, excellent project management skills, and a strategic mindset.

Requirements

• Minimum of 5 years of experience in card program management or a related field within financial services
• Strong understanding of card payment systems and industry regulations
• Excellent project management and organizational skills
• Ability to analyze complex data and make strategic decisions
• Exceptional communication and interpersonal skills
• Proven ability to lead and develop a team
• Self starter that likes to work in a collaborative team environment
• Ability to analyze data and trends to make informed decisions and drive program improvements
• Strong strategic thinking skills to develop and implement long-term plans for the card programs
• Demonstrated ability to lead, motivate, and develop a team
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels
• Strong problem-solving skills and the ability to handle complex and challenging situations

Responsibilities

• Oversee the end-to-end management of all card programs, including product development, implementation, and ongoing operations
• Develop and implement strategies to enhance the card programs, improve customer satisfaction, and drive growth
• Ensure all card programs comply with regulatory requirements and industry standards. Maintain up-to-date knowledge of relevant regulations and best practices
• Manage relationships with card issuers, payment processors, and other third-party vendors to ensure seamless operations and optimal service levels
• Monitor program performance through data analysis and reporting. Use insights to make informed decisions and drive continuous improvement
• All other duties as assigned

Benefits

• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth