Staff Technical Program Manager

Summary

Join JumpCloud as a Staff Technical Program Manager (TPM) and lead complex, cross-functional technical programs crucial to our product roadmap and company objectives. You will enhance our software development processes for efficient and predictable delivery. This role demands strong technical understanding, exceptional leadership, and the ability to thrive in ambiguous situations while fostering collaboration. As a Staff TPM, you will be a recognized leader, shaping technical strategy, anticipating challenges, and ensuring the delivery of impactful software solutions through effective agile practices. You will drive large-scale software programs, leverage technical expertise to guide teams, champion agile/scrum methodologies, collaborate with stakeholders, manage risks, and mentor other TPMs. Data-driven decision-making is essential for success in this position.

Requirements

• 10+ years of solid experience in Technical Program Management, Project Management, or Engineering Leadership in software
• Proven track record managing complex, cross-functional software development programs
• Strong technical background, able to understand complex software systems and architectures
• Extensive expertise in agile and scrum methodologies, especially for large, multi-team programs
• Excellent communication, interpersonal, and negotiation skills; able to influence without direct authority
• Demonstrated ability to effectively manage risks and dependencies

Responsibilities

• Program Leadership: Drive large-scale, complex software programs from start to finish, defining their scope and success
• Technical Insight: Understand software development deeply, including system architectures, and help teams make smart technical choices
• Agile/Scrum Champion: Implement and improve our agile and scrum practices across teams, coaching them to be more effective
• Collaboration Driver: Ensure alignment and resolve conflicts among engineering, product, UX, and other key stakeholders
• Risk Management: Proactively identify, assess, and mitigate technical and program risks, communicating clearly to all levels
• Clear Communication: Maintain consistent communication, providing timely updates and summaries to everyone involved
• Mentorship: Lead by example, guiding engineering and product teams to hit their goals, and mentoring other TPMs
• Data-Driven: Use data and metrics to track progress, identify trends, and inform important decisions

Preferred Qualifications

• Higher Education Degree: Bachelors or Masters degree in Computer Science, Engineering, or a related technical field
• Experience with large distributed systems, cloud platforms (AWS, Azure, GCP), or specific domain expertise (e.g., cybersecurity, AI/ML, data platforms, SaaS)
• Program/Project Management certifications (PMP, SAFe SPC, PSM III)
• Experience leading initiatives with significant ambiguity, where you had to define the path forward
• Experience in a senior individual contributor Program/Project Management role