Card Security Representative

Summary

The job description is for a Card Security Representative at Redwood Credit Union. The role involves assisting with the resolution of plastic card dispute and fraud claims. The ideal candidate should have relevant experience and education.

Requirements

• Thorough knowledge of a PC and skilled in the use of word processing, spreadsheets, intranet, Internet and office equipment
• Knowledge of basic Visa transactions including finance charges
• Knowledge of ATM and Visa dispute process
• Excellent oral and written communication
• Ability to prioritize and successfully manage multiple tasks and deadlines

Responsibilities

• Assist with researching, processing, and completing plastic card claims
• Prepare appropriate Member correspondence regarding claim status
• Process dispute/fraud chargebacks, representments, compliance, and arbitrations according to Visa Dispute Resolution Rules, Visa’s Operating Rules, and Star Operating Rules

Preferred Qualifications

• One year experience on the Visa FDR system and Co-Op ATM system
• Credit union or financial institution experience

Benefits

• Competitive medical, dental, and vision insurance
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks
• .75% discount off RCU standard collateral auto loans
• 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!