Subscription Billing and Operations Manager

Summary

Join CLEAR as the Manager of Subscription Billing & Operations, where you will be the in-house expert on credit card billing processes. You will optimize billing processes, ensure accuracy, and create efficiencies through automation. This role involves revenue-to-cash reconciliation, developing executive reporting, and interfacing with vendors. Success is measured by high billing success rates, accurate reconciliation, and automated reporting. The position reports to the VP of Finance and offers a competitive salary and benefits package.

Requirements

• Accounting smarts and a solid foundation (6+ years) of industry experience
• Advanced Excel / SQL experience with the demonstrated ability to analyze large data sets
• Excellent analytical, communication, interpersonal, and relationship-building skills conducive to collaboration

Responsibilities

• Ensure the accuracy of our credit card billing, refund, and chargeback processes
• Optimize customer billing including success rates, hard/soft decline retry processes, and card update processes
• Own the revenue-to-cash reconciliation process
• Create efficiencies through automation where possible
• Develop executive reporting and analysis to aid in business optimization
• Be responsible for interfacing with our merchant processor/subscription billing vendor as well as issuers to ensure we receive best-in-class services and fees

Preferred Qualifications

Experience in a tech/high-growth environment or subscription-based B2C model

Benefits

• Hybrid work environment provides flexibility
• Meals and snacks in the offices
• Investment in your well-being and learning & development with our stipend and reimbursement programs
• Comprehensive healthcare plans
• Family-building benefits (fertility and adoption/surrogacy support)
• Flexible time off
• Free OneMedical memberships for you and your dependents
• 401(k) retirement plan with employer match
• Annual bonuses
• Commission
• Restricted Stock Units