Care Advocate

Summary

Join Tomorrow Health's Customer Experience team as a part-time remote Customer Experience Representative! You'll play a vital role in ensuring patients receive timely and correct home-based care by managing order intake, processing orders, and communicating with patients, providers, and other stakeholders. This position requires strong communication and customer service skills, experience in a customer success or service role, and proficiency with various software systems. You'll work remotely, managing multiple tasks simultaneously in a fast-paced environment. The role offers a competitive hourly rate, plus additional wellness resources, including a monthly wellness reimbursement and access to a 401k retirement plan. Start date is January 6th, 2025, with a mandatory two-week training period.

Requirements

• Comfortable working in a part-time capacity, typically 20-29 hours per week. Must be available during daytime hours (8:00 am-5:00 pm Monday-Friday)
• 1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
• Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
• An empathetic, collaborative person with experience working in fast-paced and high-growth environments
• An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
• Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
• Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
• This is a remote position, so you will be required to have the following: Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider
• Access to a HIPPA-compliant private workspace
• Available to start on January 6th, 2025

Responsibilities

• Interact with our patients and providers via phone, email, and text
• Order intake and prescription retrieval with providers
• Order confirmations with patients and providers
• Order status updates with suppliers and patients
• Policy and eligibility clarification with health insurance payors
• Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
• Process orders by reviewing faxes, documentation, and prescriptions and processing orders in our internal order management system
• Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
• Communicate with all stakeholders tactfully and professionally

Preferred Qualifications

Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus

Benefits

• Monthly wellness reimbursement
• Access to a 401k retirement plan